Mini Tracker Troubleshooting
Table of Contents
Below are frequently asked questions about troubleshooting your Mini Tracker device.
Select the arrow to reveal the answers to your questions.
FAQ
Why is my device offline?
Your device is programmed to check in to the portal every minute when in motion and every three hours when stopped. If the device misses two stopped check in events, it will show as “offline.”
Your device can go offline for a number of reasons, such as:
- The device needs to be charged. The device needs to charge for 2-8 hours.
- The device is underneath metal or concrete.
- The equipment is in an area with limited or no cellular network coverage.
- The device SIM may have been deactivated (requires Support assistance).
You can contact support via email or phone. We're here to help!
- 877-732-4970
- support@motosafety.com
What do these LED lights mean?
Troubleshooting Steps
- Confirm the device is outside and not in a garage or under metal.
- Charge the device overnight to ensure the internal battery is charged.
- Take the device outside and power cycle it by pressing the reset button on top of the device for 10 seconds.
- Please note the reset button is very small and can best be reached with a pen.
- Leave the device outside with a direct line of sight to the sky for the next hour and it should come back online.
If your device remains offline after these steps, please contact Support.
We're here to help!
877-732-4970
