To purchase a new device, please contact Customer Support at support@motosafety.com or 877-732-4970.

To remove a device from your account, please contact Customer Support at support@motosafety.com or 877-732-4970.

If you notice a device missing from your account, please contact Customer Support at support@motosafety.com or 877-732-4970.

Visit the Account & Device Activation page.

To activate a new device:

1. Navigate to ‘Setup’ on the top toolbar.
2. Select the ‘ADD NEW TRACKER’ button on the top right.
3. Enter the activation code found on your device.
4. Select 'Continue' and enter the tracker first and last name.
5. Click ‘Save.’

If your device is not operating correctly, start with the tips in the question below.

If you are still experiencing issues, open a chat (click the Chat link in the top right side of the portal), give us a call at 877-732-4970, or email our Customer Support team. We can assist with additional troubleshooting.

If you are no longer using your device, did you know you can transfer it to a friend or colleague? Give us a call at 877-732-4970 or email our Customer Support team to get it set up.

Visit the Troubleshooting page and select your device for device-specific troubleshooting steps.

Your device may stop tracking for a variety of reasons such as:

• Device may not have power.
• Device may not have had enough time after installation to obtain a cellular signal or make a connection to a fixed GPS signal.
• Cellular signal and/or GPS signal may be blocked.
• OBD port may have a problem (plug-in device only).
• A problem may exist with the wiring (wired device only).

Take the following steps to identify and resolve the issue:

1. First verify that the device has power by making sure lights are lit.
2. If the device is powered, make sure that at least 60 minutes have passed since installation. The device requires up to 60 minutes following installation to obtain a cellular signal and GPS fix. See below to verify the correct light orientation.

3. If the light orientation is correct, make sure your vehicle in an open area and not in a parking structure. The tracking signal may be blocked in underground parking garages. The tracking signal may also be temporarily interrupted if your vehicle is in an area near a military facility or airport.
4. If the device is a plug-in device, check to make sure the OBD port is functioning by testing it with an OBD scan tool, or by installing the device in the OBD port of another vehicle. If your device is a wired device, check installation by visiting our Wired Installation Video.

Installing your plug-in device is as easy as plugging in a lamp:

1. Locate the OBD II port under the dashboard of your vehicle, usually within two feet of the steering wheel. If you can't locate your OBD port, give us a call at 877-732-4970 or consult your owner's manual.
2. Plug the device into the OBD port.
3. Start the vehicle and check the lights on the device:

4. Your vehicle must be outside and not in a covered area so that it will receive GPS signal. When working properly, the blue light will blink once every 3 seconds and you will see a blinking green light.
5. Login to your portal to see your vehicle on the map. This may take up to two hours.

Visit Plug-in Installation page.

Wiring the device into a vehicle is easy, and requires installation inside the passenger compartment of the vehicle.

The wired device has a series of wires — you will only need to attach three of these wires to your vehicle (the additional wires are for future features or functions). The three wires you need are: the red wire (power), the longer of the two black wires (ground) and the white wire (ignition sense).

You can check the installation by viewing our Wired Installation Video or visit the Wired Installation page.

1. Find the constant red power wire in your vehicle. Cut and strip this wire.
2. Cut and strip the red wire on the device.
3. Connect the two red wires and crimp. This connection provides power to the device.
4. Connect the black wire to your vehicle’s chassis. This connection serves as a ground for the device.
5. Locate the vehicle’s ignition wire (reference the vehicle’s wiring diagram in order to locate).
6. Verify the ignition wire by measuring the operating voltage while the key is turned to the ON or START position (the voltage should read 0 VDC when the key is in the o position, and typically between 11V and 14V when in the ON position).
7. Connect the white wire on the device to the vehicle's ignition wire. This connection allows the device to report ignition OFF and ON events.
8. An optional plastic zip tie is included to secure the device under the vehicle dash with the label that reads “Label Side Down” facing down.
9. Allow 5-10 minutes for the device to power up and obtain a cellular and GPS fix. Your vehicle must be outside and not in a covered area so that it will receive GPS signal.
10. When working properly, the blue light will blink once every 3 seconds and you will see a blinking green light. You should see your car’s location on the map (may take up to two hours).