Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Customer Log-In
  • Contact Us
    • Account & Device Activation

      • Installation

        • My Account

          • Map

            • Mobile App

              • Alerts

                • Maintenance

                  • Features

                    • Troubleshooting

                    • Home
                    • Mobile App
                    • Tracker Information

                    Tracker Information

                    Contact Us

                    If you still have questions or prefer to get help directly from an agent, please submit a request.
                    We’ll get back to you as soon as possible.

                    Please fill out the contact form below and we will reply as soon as possible.

                    • Account & Device Activation
                    • Installation
                      OBD Plug-in Wired Vehicle Tracker Mini Tracker
                    • My Account
                      Billing Canceling Service Contact Support Credentials Devices & Troubleshooting
                    • Map
                      Geofences Map Alerts Route Replay Settings Tracking
                    • Mobile App
                      Account Settings Map Setup Tracker Information Video Walkthroughs
                    • Alerts
                      Alert Notifications Safety Alerts Summary Emails Troubleshooting Alerts Vehicle Alerts
                    • Maintenance
                      Maintenance History Maintenance Reminders
                    • Features
                      Geofences Groups Maintenance Notifications Reports Users
                    • Troubleshooting
                      OBD Plug-in Troubleshooting Wired Vehicle Tracker Troubleshooting Mini Tracker Troubleshooting
                    + More

                    Table of Contents

                    Video Walkthrough Tracker Information Where in the mobile app do I find my tracker list? How do I find Route Replay, Alerts, Videos, Geofences, and Maintenance for a specific tracker on the mobile app? How do I find more details for a specific tracker on the mobile app? How do I edit tracker details from the mobile app? Mobile FAQ

                    Below are frequently asked questions about tracker information in your mobile app.

                    Select the arrow to reveal the answers to your questions.

                     

                     

                    Video Walkthrough

                    Your browser does not support HTML5 video.

                    How to View, Edit, and Add Trackers on the Mobile App

                     

                    Tracker Information

                    Where in the mobile app do I find my tracker list?

                    The tracker list can be found by tapping the 'Trackers' button located on the Map tab in the app. Tap a tracker on the list to view more details.

                     

                    Trackers button highlighted on mobile app
                    Selected tracker on mobile app
                     
                     

                    How do I find Route Replay, Alerts, Videos, Geofences, and Maintenance for a specific tracker on the mobile app?

                    Select a tracker from the map by touching its icon. Tracker information will display at the bottom of your screen. Here, you can find Route Replay, Alerts, Geofences, Maintenance, Reports and more for each specific tracker.

                     

                    Selected tracker on mobile app
                     
                     

                    How do I find more details for a specific tracker on the mobile app?

                    You can find more details for a tracker by selecting it on the map and then swiping up on the tracker information at the bottom of your screen.

                    Some pieces of tracker identification can be edited from the mobile app. You can find these by selecting a tracker on the map and then swiping up on the tracker information at the bottom of your screen. Fields that can be edited are indicated with an arrow.

                     

                    Tracker Identification section of selected tracker on mobile app
                     
                     

                    How do I edit tracker details from the mobile app?

                    You can find more details for a tracker by selecting it on the map and then swiping up on the tracker information at the bottom of your screen.

                    Some pieces of tracker identification can be edited from the mobile app. You can find these by selecting a tracker on the map and then swiping up on the tracker information at the bottom of your screen. Fields that can be edited are indicated with an arrow.

                     

                    Tracker Identification section of selected tracker on mobile app
                     
                     

                     

                    Return to Mobile

                     

                     

                    Mobile FAQ

                    • Account Settings
                    • Map
                    • Setup
                    • Video Walkthroughs

                    Was this article helpful?

                    Yes
                    No
                    Give feedback about this article

                    Related Articles

                    • Maintenance
                    • Maintenance Setup
                    • Users
                    MOTOsafety logo

                    Powered By Linxup

                    © 2024 All Rights Reserved. Privacy Policy | Terms & Conditions


                    Knowledge Base Software powered by Helpjuice

                    Expand