Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Customer Log-In
  • Contact Us
    • Account & Device Activation

      • Installation

        • My Account

          • Map

            • Mobile App

              • Alerts

                • Maintenance

                  • Features

                    • Troubleshooting

                    • Home
                    • Mobile App
                    • Account Settings

                    Account Settings

                    Contact Us

                    If you still have questions or prefer to get help directly from an agent, please submit a request.
                    We’ll get back to you as soon as possible.

                    Please fill out the contact form below and we will reply as soon as possible.

                    • Account & Device Activation
                    • Installation
                      OBD Plug-in Wired Vehicle Tracker Mini Tracker
                    • My Account
                      Billing Canceling Service Contact Support Credentials Devices & Troubleshooting
                    • Map
                      Geofences Map Alerts Route Replay Settings Tracking
                    • Mobile App
                      Account Settings Map Setup Tracker Information Video Walkthroughs
                    • Alerts
                      Alert Notifications Safety Alerts Summary Emails Troubleshooting Alerts Vehicle Alerts
                    • Maintenance
                      Maintenance History Maintenance Reminders
                    • Features
                      Geofences Groups Maintenance Notifications Reports Users
                    • Troubleshooting
                      OBD Plug-in Troubleshooting Wired Vehicle Tracker Troubleshooting Mini Tracker Troubleshooting
                    + More

                    Table of Contents

                    Video Walkthrough Account Settings Where in the mobile app can I change my password? Where in the mobile app can I change the email address on file? Where do I sign out of the mobile app? How do I know which version of the app I am using? Mobile FAQ

                    Below are frequently asked questions about your mobile app account settings.

                    Select the arrow to reveal the answers to your questions.

                     

                     

                    Video Walkthrough

                    Your browser does not support HTML5 video.

                    How to Change Email, Password, and Sign Out of Mobile App

                     

                    Account Settings

                    Where in the mobile app can I change my password?

                    To change your password in the app:

                    1. To change your password while signed in to the mobile app, select the ‘More’ icon at the bottom right of the bottom navigation.
                    2. Select ‘Setup’ and then select ‘My Account.’
                    3. Select ‘Change Password.'
                    4. Enter your current password and then enter your new password.
                    5. Select ‘Save’ to apply these changes.

                     

                    Change Password button highlighted on My Account screen in mobile app
                     
                     

                    Where in the mobile app can I change the email address on file?

                    To change your email in the app:

                    1. Select the ‘More’ icon on the bottom right of the bottom navigation.
                    2. Select ‘Setup’ and then select ‘My Account.’
                    3. Select your email to edit it. 
                    4. Enter your new email address and select ‘Save’ to apply these changes.

                     

                    Email button highlighted on My Account on mobile app
                     
                     

                    Where do I sign out of the mobile app?

                    To sign out of the app:

                    1. Select the ‘More’ icon on the bottom right of the bottom navigation.
                    2. Select ‘Setup’ and then select ‘My Account.’
                    3. Select ‘Sign Out’ and confirm on the pop up ‘Sign Out’ to complete signing out of your account.

                     

                    Sign Out button highlighted on My Account on mobile app
                     
                     

                    How do I know which version of the app I am using?

                    To find your app version:

                    1. Select the ‘More’ icon on the bottom right of the bottom navigation.
                    2. Select ‘Setup’ and then select ‘My Account.’
                    3. Your current app version is displayed on this screen.

                     

                    App Version highlighted on My Account on mobile app
                     
                     

                     

                    Return to Mobile

                     

                     

                    Mobile FAQ

                    • Map
                    • Setup
                    • Tracker Information
                    • Video Walkthroughs

                    Was this article helpful?

                    Yes
                    No
                    Give feedback about this article

                    Related Articles

                    • Account & Device Activation
                    • Canceling Service
                    MOTOsafety logo

                    Powered By Linxup

                    © 2024 All Rights Reserved. Privacy Policy | Terms & Conditions


                    Knowledge Base Software powered by Helpjuice

                    Expand